Thank you for shopping with us. We are committed to delivering fresh, high-quality products safely and on time.
Order Processing
- Orders are processed within 7 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During festive seasons or promotional events, processing times may be slightly longer.
Shipping Coverage
We currently ship across India. Delivery availability may vary depending on your location and courier service coverage.
Estimated Delivery Time
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote Locations: 5–10 business days
Delivery timelines are estimates and may vary due to weather conditions, courier delays, or unforeseen circumstances.
Shipping Charges
Shipping charges are calculated during checkout based on your delivery location and order value.
Free shipping may be available on eligible orders during promotional offers or when the minimum purchase value is met.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable). You can use this tracking number to monitor your shipment’s progress.
Packaging
We take great care in packaging every order to ensure your products arrive fresh and in excellent condition. Our products are securely packed to minimize damage during transit.
Delivery Attempts
Our courier partners will make delivery attempts according to their standard policy. If delivery cannot be completed due to an incorrect address, unavailable recipient, or failed delivery attempts, additional shipping charges may apply for re-delivery.
Incorrect Shipping Information
Please ensure that your shipping address, phone number, and PIN code are accurate before placing your order. We are not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.
Damaged or Missing Items
If your order arrives damaged, tampered with, or with missing items, please contact us within 24 hours of delivery. Kindly provide your order number along with clear photos or videos of the package and products to help us resolve the issue promptly.
Delays Beyond Our Control
While we strive to deliver every order on time, delays caused by courier partners, natural disasters, strikes, government restrictions, or other unforeseen events are beyond our control.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team.
info@healthyland.in
