We are committed to delivering fresh, high-quality products to our customers. Due to the perishable nature of food products, all purchases are carefully packed and inspected before dispatch. By placing an order on our website, you agree to the terms outlined in this Return & Refund Policy.
Returns are accepted only if the product delivered is damaged, defective, expired, incorrect, or significantly different from the item ordered. To be eligible for a return or replacement, you must notify us within 24 hours of receiving your order and provide your order number along with clear photographs or an unboxing video showing the issue.
For hygiene and food safety reasons, we do not accept returns or exchanges for products that have been opened, partially consumed, or damaged due to improper storage or handling after delivery. Returns are also not accepted for products ordered by mistake, changes of mind, or incorrect shipping information provided by the customer.
If your return request is approved after verification, we may offer a replacement, store credit, or refund, depending on the nature of the issue and product availability. Refunds, where applicable, will be processed using the original payment method used during purchase.
Once a refund is approved, it is generally processed within 5–7 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
If your order is cancelled before it has been shipped, you will receive a full refund. Orders that have already been dispatched cannot be cancelled. If an order is refused at the time of delivery without a valid reason, shipping charges and any applicable handling costs may be deducted from the refund amount, where permitted.
In the unlikely event that your package arrives damaged or appears to have been tampered with, please do not accept the delivery if possible. If you have already accepted it, contact us immediately with supporting photos or videos so we can investigate and resolve the issue promptly.
We reserve the right to decline any return or refund request that does not meet the conditions stated in this policy or where evidence of misuse, abuse, or fraudulent activity is found.
This Return & Refund Policy may be updated from time to time without prior notice. Any changes will be effective immediately upon publication on this website.
If you have any questions or require assistance regarding returns, replacements, or refunds, please contact our customer support team using the contact details provided on our website.
